Vb11 Terms & Conditions – Please Read Before Using Our Platform

1 General Terms & Introduction

These Terms & Conditions ("Terms") constitute a legal agreement between the vb11 platform ("vb11", "we", "us") and its users ("you", "member"). These Terms apply whenever you access our services through the vb11 website, mobile app, or any other channel.

Vb11 is an international online gaming platform operating under a valid license. Our services include casino games, live dealer games, Sports Betting, lottery, and other online gaming products. These Terms are provided in Bengali for the convenience of Bangladeshi users.

Vb11 reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via the website and by email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

2 Account Registration & Use

To register on vb11, you must provide accurate and complete information. Accounts created with false or misleading details may be suspended and balances forfeited.

• Each user may hold only one account. If multiple accounts are detected from the same device, IP address, or payment method, all associated accounts will be closed.
• Your account login credentials (email, password, OTP) must be kept strictly confidential and must not be shared with anyone.
• Transferring, selling, or renting your account to another person is strictly prohibited.
• Account names cannot be changed. If you registered with an incorrect name, please contact support.
• A valid Bangladeshi mobile number must be linked to your account.

3 Age Verification & KYC Process

Vb11 is strictly an 18+ platform. By registering, you confirm that you are at least 18 years of age. vb11 may request age verification documents at any time.

As part of the KYC (Know Your Customer) process, you may be asked to provide one of the following documents:

• National ID Card (NID) – both sides
• Passport (Information Page)
• Driving License
• Birth Registration Certificate (for proof of age)

Verification is typically completed within 24–48 hours of document submission. Withdrawals may be restricted until verification is complete. Our KYC process complies with applicable Bangladeshi regulations and international anti-money laundering guidelines.

4 Deposit & Withdrawal Policy

Vb11 currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and other mobile banking methods. All transactions are processed in Bangladeshi Taka (BDT).

• A minimum deposit amount applies — the current limit can be found on the Cashier page.
• Only payment accounts registered in your own name may be used.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Additional verification may be required for large withdrawal amounts.
• If you have an active bonus, wagering requirements must be met before making a withdrawal.
• Payments suspected of being fraudulent will be withheld pending investigation.

5 Bonus & Promotion Terms

Vb11 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming. General bonus policies are outlined below:

• Welcome Bonus: Available to new members only, applicable on the first deposit and one time only.
• Wagering Requirements: All bonuses carry wagering requirements (typically 20x to 40x). Requesting a withdrawal before meeting these requirements will result in the bonus being forfeited.
• Validity Period: Each bonus has a set expiry period. Any bonus that is not used within this period will be automatically cancelled.
• Game Restrictions: Some bonuses are only applicable to specific games.
• Bonus Abuse: Any attempt to fraudulently claim bonuses will result in account termination.

Vb11 reserves the right to cancel or modify any promotion at any time without prior notice. To view current bonuses and offers, visit the Latest Promotions Visit the page.

6 Gaming Rules

All games on vb11 use internationally certified RNG (Random Number Generator) technology to ensure completely random outcomes. Please keep the following in mind while playing:

• If your internet connection drops during a game, the result is saved on the server. The correct outcome will be displayed once you reconnect.
• If a game is cancelled due to a technical error, the wager will be refunded.
• Any disputes regarding game results must be reported to our support team within 72 hours.
• In Live Dealer games, the dealer's decision is final; however, obvious errors will be reviewed.
• All Sports Betting match results are sourced from official providers.

7 Prohibited Activities

The following activities are strictly prohibited on vb11. Any violation will result in immediate action:

• Playing games using bots, scripts, or any automated software
• Using multiple accounts to claim bonuses (bonus hunting)
• Colluding with other players to manipulate game outcomes
• Attempting unauthorized access to the platform's software or systems
• Using vb11 for money laundering or any other illegal financial activity
• Abusive or harassing behavior toward other members
• Attempting to pass KYC verification using false information

8 Account Suspension & Closure Policy

Vb11 reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Violating any part of these Terms & Conditions
• If fraudulent activity is detected
• Failure to complete KYC verification or submission of fraudulent documents
• If a user is found to be under 18 years of age
• Accessing the service from a restricted country

Whether your balance is returned upon account closure will depend on the reason for closure. In cases of bonus-related violations, bonus winnings may be forfeited, though your original deposit remains refundable.

9 Privacy & Data Protection

Vb11 is committed to protecting your personal information. Details provided during registration are used solely for service delivery, verification, and legal compliance.

• Your information is never sold to third parties.
• Limited information may be shared with technology service providers.
• Information may be disclosed in response to valid requests from legal authorities.

To learn more, visit our Privacy Policy Read.

10 Responsible Gaming

Vb11 believes gaming should be for entertainment. Problem gambling is a serious issue, and we are committed to protecting our members.

• Deposit limits, session time limits, and temporary account breaks are all available.
• Self-Exclusion is available and can be requested at any time.
• If any family member is a minor, block their access to the platform.

To learn more about Responsible Gaming, Responsible Gaming Visit the page.

11 Dispute Resolution Process

If you have a concern, please contact our support team first. Most issues are resolved within 48 hours.

1. Step 1: Contact our support team via live chat or email.
2. Step Two: If the issue remains unresolved, please complete the formal complaint form.
3. Step Three: Appeals may be submitted to vb11's licensing authority.

In the event of a dispute over game results, the server log will serve as the final authority.

12 Amendments & Enforceability of Terms

Vb11 reserves the right to modify these terms and conditions at any time. For significant changes, notice will be posted on the website and sent to your registered email at least 7 days in advance.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. In the event of any conflict in interpretation, the English version of these Terms shall prevail.