Your privacy is our top priority at vb11. We are fully transparent about what data we collect, how we store it, and how we keep it secure.
See at a glance how seriously vb11 takes your personal information
This Privacy Policy ("Policy") applies to the vb11 platform and all of its associated services. It explains in detail how we collect, use, store, and protect the personal information of users on the vb11 website and mobile app.
Vb11 believes that every user's privacy is a fundamental right. Our Privacy Policy is therefore built in line with international standards such as the GDPR (General Data Protection Regulation). You will always remain in control of decisions regarding your data.
This policy was last updated on 1 January 2026has been updated. You will be notified by email of any changes.
Vb11 collects two types of information — what you provide directly, and what is automatically gathered as you use our services.
Information You Provide Directly:
| Data Type | Where It Is Collected | Mandatory? |
|---|---|---|
| Full Name | Registration Form | Yes |
| Email Address | Registration Form | Yes |
| Mobile Number | Registration & Verification | Yes |
| Date of Birth | Age Verification | Yes |
| National ID / Passport | KYC Process | For Withdrawal |
| Payment details (Mobile Pay/Nagad number) | Cashier | For Transactions |
Automatically Collected Information:
Your information is used for the specific purposes outlined below. We never use your data beyond what is stated here:
To opt out of promotional emails or SMS, go to your account settings or contact support.
Vb11 never sells your personal information. However, in limited circumstances, certain data may be shared with specific third parties:
Your information is never shared with any individual or organization outside of those listed above in a manner that conflicts with this Privacy Policy. Before sharing data with any third party, we enter into strict data protection agreements with them.
How long your data is retained depends on the type of information and applicable legal requirements:
Once the stated retention period has passed, data is securely deleted or anonymized. Deletion requests will be acted on as promptly as possible within legal limits.
Vb11 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help recognize you on future visits.
Types of cookies we use:
You can manage or delete cookies via your browser's Settings > Privacy > Cookies. Note that disabling essential cookies may prevent certain features of the site from working.
Vb11 respects your data rights. You may submit any of the following requests:
To exercise this right support@vb11.bet. We will respond within 30 days. You may be asked to provide certain information to verify your identity.
To protect your information, vb11 follows industry-standard technical and administrative security practices:
In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.
The vb11 platform may include content from game software providers (such as Evolution Gaming, Pragmatic Play). These providers operate independently and have their own privacy policies.
Vb11 is not responsible for the data practices of third-party service providers. However, we work only with trusted partners and verify their data protection standards.
Vb11 may update this Privacy Policy as needed. For significant changes:
Continued use of the service after any changes constitutes acceptance of the updated Policy. If you do not agree to the new Policy, please submit a request to close your account.
For any privacy-related questions, requests, or concerns, please get in touch with us:
Our dedicated privacy team is ready to answer all your questions in Bengali. Support is available 24/7.
Vb11 is for users aged 18 and above only. Keep gaming fun. If you need help, visit Responsible Gaming page. Our Terms & ConditionsAlso read.